Cancellation Policies

Effective Date: August 1, 2024

At The Limo Service Houston, we value your business and strive to provide the best service possible. To ensure a smooth and efficient experience, we have established the following cancellation policies in accordance with Houston Limo Law. Please review our policies carefully.

Arrivals / Departures

For arrival and departure services, the following cancellation windows and penalties apply.

Vehicle Type

  • Sedan or SUV
  • Sprinter / Transit
  • Stretch Limo
  • Mini Bus

Cancellation Window

  • 2 hours prior to pick up
  • 24 hours prior to pick up
  • 48 hours prior to pick up
  • 72 hours prior to pick up

Late Cancellation Penalty

  • 100% due in full
  • 100% due in full
  • 100% due in full
  • 100% due in full

Transfers / Point to Point

For transfers and point-to-point services, the following policies are in effect:

Vehicle Type

  • Sedan or SUV
  • Sprinter / Transit
  • Stretch Limo
  • Mini Bus

Cancellation Window

  • 2 hours prior to pick up
  • 24 hours prior to pick up
  • 48 hours prior to pick up
  • 72 hours prior to pick up

Late Cancellation Penalty

  • 100% due in full
  • 100% due in full
  • 100% due in full
  • 100% due in full

Non-Holiday / Non-Special Event Hourly Reservations

For hourly reservations not associated with holidays or special events, the following cancellation terms apply:

Vehicle Type

  • Sedan or SUV
  • Sprinter / Transit
  • Stretch Limo
  • Mini Bus

Cancellation Window

  • 2 hours prior to pick up
  • 24 hours prior to pick up
  • 48 hours prior to pick up
  • 72 hours prior to pick up

Late Cancellation Penalty

  • 100% due in full
  • 100% due in full
  • 100% due in full
  • 100% due in full

Special Event / Wedding / Holiday / Corporate Event Reservations

For special events, weddings, holidays, and corporate events, the following cancellation policies are in place:

Sedans or SUVs

  • Cancellations must be received within 14 days of the pick-up date. After this period, the reservation cannot be altered or refunded.
  • A 20% cancellation fee applies if the reservation is canceled less than 30 days before the event.
  • Covid-19 Cancellation Policy: If a public event is canceled by the event host or producer due to Covid-19, and we are notified at least 12 hours prior to the scheduled pick-up time, there will be no penalty, and the reservation will be fully refundable.

Sprinter, Transit, Limo, Minibus, or Coaches

  • Cancellations must be received within 14 days of the pick-up date. After this period, the reservation cannot be altered or refunded.
  • A 20% cancellation fee applies if the reservation is canceled less than 30 days before the event.
  • Covid-19 Cancellation Policy: If a public event is canceled by the event host or producer due to Covid-19, and we are notified at least 12 hours prior to the scheduled pick-up time, there will be no penalty, and the reservation will be fully refundable.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thank you for choosing The Limo Service Houston. Your privacy is our priority.

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